Any inquiries about refunds, cancellations, missing order, returns and other customer services issues should be directly addressed with the Merchant (The company that sold you the goods or services). Please follow the refund/cancellation policy that is outlines on the Merchant Website.

Mantrapay is a payment facilitator and does not handle shipping or handling.

If a dispute arises with the merchant wherein the Merchant is not willing to process a refund for a product/service that is not delivered by the merchant, the customer can contact Mantrapay to seek a resolution.